Privacy Policy

1. Introduction

M&G Signature ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Controller

The data controller is M&G Signature Limited, a company registered in England and Wales (company number 16117842), at 77 Marsh Wall, Canary Wharf, London E14 9SH. For questions about your personal data, contact legal@mgsignature.co.uk.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and company information that you voluntarily give to us when you contact us or engage our services.

Usage Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.

Our hosting platform provides visitor and performance statistics through its visitor analytics script (/~flock.js). It records page visits, page addresses, referring pages, browser and language information, approximate country inferred from your browser's time zone, and website performance measurements. It uses a session-id cookie lasting 30 minutes to associate visits within a session, so these statistics are not cookieless. Our hosting platform also collects technical performance and error information through its hosting scripts.

3. Use of Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve, personalise, and expand our services
• Communicate with you about services, updates, and promotional materials
• Process your transactions and manage your requests
• Analyse usage patterns to improve user experience
• Prevent fraudulent transactions and monitor against theft

Lawful Bases

• Legitimate interests: Responding to enquiries, running and improving the website, and business development.
• Contract: Delivering engagements and fulfilling our contractual commitments.
• Legal obligation: Keeping accounting, tax and regulatory records.
• Consent: Sending marketing emails where consent is required. You can withdraw your consent at any time.

Marketing

We only send marketing communications where permitted by law. Every marketing message includes an unsubscribe option.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe disclosure is necessary to comply with legal obligations or protect our rights
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Third-Party Service Providers: With contractors and service providers who assist us in operating our business

Our website hosting, cloud database and email providers process personal data on our behalf under contract.

International Transfers

Where a provider processes personal data outside the UK, we rely on appropriate safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have certain data protection rights:

• The right to access, update, or delete your information
• The right of rectification
• The right to object to processing
• The right to restriction of processing
• The right to data portability
• The right to withdraw consent
• The right to lodge a complaint with the UK Information Commissioner's Office at ico.org.uk

To exercise your rights, contact legal@mgsignature.co.uk. We will respond to rights requests within one month.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: legal@mgsignature.co.uk

9. Retention

Enquiries that do not lead to an engagement are kept for up to 24 months. Client and engagement records are kept for 6 years after the engagement ends, to meet legal and accounting obligations. After these periods, the records are securely deleted.