How does a mandate actually work?

Operations engagements run as a defined diagnostic and redesign phase followed by hands-on implementation alongside your team. Most mandates run on a retainer plus, where relevant, a share of measurable efficiency gains. You work directly with a partner throughout.

How is this different from generic consulting?

We stay in the room through implementation. The deliverable is a business that runs better, not a report handed over at the door.

Do we need to change all our systems?

Almost never. We start from how the business actually runs, change what is genuinely holding it back, and connect what is already working.

How quickly will we see results?

Early, measurable improvements typically appear in the first phase of work. Embedded, lasting change takes longer and is the real goal.

Does this work alongside our existing team?

Yes. The point is to lift your team's capacity, not to replace it.

Operations & Efficiency

Run leaner. Depend less.

Most established businesses carry hidden drag: manual processes, ageing systems, and an owner who has become the bottleneck.

Jurisdictions

UK and Europe, with cross-border support where relevant

Typical timeline

A defined diagnostic and redesign phase, followed by hands-on implementation

Fee basis

Retainer plus, where relevant, a share of measurable efficiency gains

The mandate

We diagnose exactly how your business runs today, redesign the processes and structure around it, implement the changes alongside your team, and embed them so the improvements last. The result is a business that runs better, leaner, and less dependent on you: recovered time, lower running costs, more capacity, and fewer decisions that have to come through you.

Operational efficiency and process optimisation

Streamline how work actually gets done, removing duplication, delay, and waste across the business.

You receive: Operating-model diagnostic and value-leak map, plus redesigned processes and workflows.

Systems, technology, and automation

Modernise the tools and workflows your business runs on, automating repetitive work and connecting your systems so information flows without manual effort. Includes professional, conversion-focused websites where needed.

You receive: Systems and automation roadmap, implemented.

Organisational design

Build the structure, roles, and accountability that let the business run smoothly without the owner firefighting daily.

You receive: Organisational structure, roles, and accountability.

Growth strategy

A clear, prioritised plan for the next stage of growth, sequenced by impact and feasibility.

You receive: Prioritised growth plan, sequenced by impact.

Cost and margin improvement

Systematic reduction in operational costs through better process, smarter sourcing, and more effective use of people and resources.

You receive: Cost and margin improvement plan.

How it runs

How a mandate runs.

Diagnose

Map how the business actually runs today, where the drag sits, and where the value leaks.

Redesign

Rebuild the processes, the structure, and the supporting systems around how the business needs to work.

Implement

Roll out the changes alongside your team, not in a report handed over at the door.

Embed

Make the improvements stick, with the accountability and rhythm to keep them in place.

Track record

Mandates tagged Operations & Efficiency.

International Trading & DistributionGeneva & ParisOperations & Efficiency · Growth & Markets

H&E Signature

The situation

H&E Signature, a Geneva-based international trading and distribution group, needed to lift operational performance and margins before stepping into a new market. The brief covered an operational and financial review of the business, then a structured entry into France, standing up the Paris office and the commercial operation behind it.

The mandate

M&G Signature ran the operational and financial review end to end, redesigning how the business was run and how its margins were managed. We then structured the French market entry, stood up the Paris office, and built the commercial operation behind it.

The outcome

An operational and financial review that lifted margins by 22 percent, followed by a structured entry into the French market. Result: leaner operations, stronger margins, and a successful Paris launch.

Impact

22% margin uplift, leaner operations, successful Paris launch

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Professional ServicesUnited KingdomOperations & Efficiency

UK Services Business: Restructuring for the Next Stage

The situation

A fast-growing UK services business that scaled past seven figures in two years but became wholly dependent on its founder.

The mandate

We are restructuring how the business runs, reducing founder reliance, and building the operating structure for the next stage of growth.

The status

A live mandate restructuring how the business runs, reducing founder reliance, and building the operating structure for the next stage of growth.

Impact

Restructuring how the business runs and reducing founder reliance for the next stage of growth.

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Common questions

Things prospects ask first.

Discuss your operations.

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